Results from a recent performance metric shows MLGW is improving its customer service, reliability, use of resources and perception in the community. The utility posted its highest annual and quarterly score in the fourth quarter 2015 Corporate Scorecard. The total corporate score increased 4.5 points from 2014 and MLGW posted its highest annual score of 97.4 since tracking began.The Corporate Scorecard uses eight indices to track performance at the utility: perception, customer service delivery, resource, financial, utility supply, reliability, employee and safety. In 2015, seven indices improved or maintained its score from 2014 and four posted a perfect score of 100.
“The Corporate Scorecard remains a good indicator of our performance at the Division,” said Jerry Collins Jr., MLGW President and CEO. “We want to improve every year to be the best utility for our customers and measuring, tracking and creating initiatives to improve performance helps us reach our goals.”
Read the full score here