Memphis Area COVID-19 Resource Guide

[This document is updated regularly. Last updated: May 20, 2020 | 12:00 a.m.]

This resource guide is intended to help Mid-Southerners find local support if they need it and provide local support if they’re able. See something we missed or need to update? Please let us know. Message us on any social media platform or email [email protected]

Scroll to find the section you need:
  1. Reliable Sources for Information
  2. Important Contacts
  3. Local Information & Updates
  4. Social Distancing Requirements*
  5. Ways to Give Locally
  6. Food & Pharmacy
  7. Housing & Utilities
  8. Mental Health*
  9. For Workers
  10. For Businesses, Creatives, & Self-Employed
  11. For Seniors
  12. For Parents
  13. For Spanish-Speakers (para recursos en español)
  14. Stay Healthy, Stay Busy*
* Sections with most recent updates
 

1. Reliable Sources for Information:

 

2. Important Contacts

  • Tennessee Coronavirus Public Information Line: 1-877-857-2954, daily 10 a.m. to 10 p.m.
  • Shelby County COVID-19 Testing: Call your physician for screening or click here for individual locations and scheduling instructions.
Resource Hubs:
These organizations can connect many different people, needs, and services across multiple assistance categories in this guide.
  • United Way’s Relief Call Center: Staff can connect callers to multiple emergency resources. Staff triage needs, contact the right organizations, and explain your situation. The orgs then call you back with the right resources. Open Monday through Friday from 8:30 a.m. until 5:00 p.m. at 1-888-709-0630. After hours intake form can be found here.
  • LINC 2-1-1: Memphis Public Libraries' LINC 2-1-1, Monday through Friday 9 a.m. to 5 p.m. and 11 a.m. to 3 p.m. Saturday and Sunday. LINC has the most comprehensive database of human service resources in the area. Access LINC here or dial 2-1-1 on any phone.
  • Regional One Health's One Health Connect: Searchable database of assistance for food, housing, transportation, work, bill assistance, health, legal and more. Find it here. 
 

3. Local Information & Updates:

Schools: All Memphis-Area K-12 schools buildings are closed until fall. 

Courts and Police: Latest updates from Shelby County courts can be found here. All MPD precincts are closed except for emergencies. Call 901-545-2677 for non-emergency police assistance and 911 for emergencies. Tickets can be paid here or call 901-636-3400. For red light camera tickets click here or call 1-866-790-4111.

Parks and Public SpacesVehicle traffic in and around Memphis parks will now be limited by street closures. Parks will by monitored by park employees and police to enforcing social distancing. Parks are still open for use by nearby neighbors who can access them by foot. All public sports courts and fields, libraries, community centers and golf courses are closed.
 

4. Social Distancing Requirements:

Memphis, Shelby County, and nearby municipalities are coordinating a phased approach to reopening. Phase II began May 18. Residents of are asked to:
  • Stay home whenever possible
  • Limit gatherings. Gatherings of 50+ people are prohibited.
  • Maintain a minimum of six feet from anyone who does not live in your home
  • Wear a cloth face mask while in proximity to anyone who does not live in your home
Click here for more information on each phase. 
 

5. Ways to Give Locally:

Click here for a list of the most critical volunteer needs in the Mid-South or donate to: Click here to support Literacy Mid-South's COVID-19 Book Drive for kids and teens. Read our related article here: "Experts fear COVID-19 will widen Memphis' literacy gaps."

Shop with Amazon Smile to make a free-to-you donation to the local charity of your choice.
 

6. Food & Pharmacy

Emergency Food Relief: Free Meals for Kids and Teens: To-Go & Delivery:  Grocery Stores: Don’t hoard! Plan carefully to limit trips, stay at least six feet from others, and don't touch what you don’t intend to purchase. Wear gloves or use hand sanitizer frequently. Thank staff members for their service. Wash your hands as soon as you return home. Leave your shoes at the door and Isolate or wash your clothes immediate.

Pharmacy:
  • Walgreen's and CVS are offering free delivery for most prescriptions. CVS will also deliver store items with prescriptions. Walgreen's is offering free standard shipping on all online orders. Click here for Walgreen's details and here for CVS details
  • The Community Services Agency can help cover prescription costs for the under- and uninsured. Call 901.222.4212.
 

7. Housing & Utilities

Utility and Rent Assistance: Community Services Agency is offering up to $605 in utility assistance and $1000 in rent assistance to those eligible. Click here or call 901-222-4200.

8. Mental Health

 

9. For Workers


COVID-19 Testing for Frontline Workers: Front line workers can be tested for COVID-19 without showing any symptoms. Click here for more info and a list of sites and contacts. 

Free Virtual Tax Prep: Mid-Southerners in TN, AR, and MS can get safe, free virtual tax prep and filing or help self-filing. Click here for info.

TN Temporary Unemployment Assistance: If you were employed as of March 11 but have since lost at least 50% of your income, you're eligible for temporary unemployment benefits. Click here for info or to apply.

TN Talent Exchange: The Tennessee Talent Exchange pairs Tennesseans looking for work with employers who need to hire more staff immediately. Click here to apply.
 

10. For Businesses, Creatives, & Self-Employed

Freelancers, Contractors, etc.: You are eligble for the Small Business Administration's forgivable loan program. Click here for info or to apply.

Free Virtual Tax Prep: Tennessee residents can get free tax preparation and filing or assistance self-filing. The federal filing deadline has been extended to July 15. Click here for info.

Memphis HCD's Small Business Resiliency Loan: Business must be 1) operating in a distressed community, 2) located inside city limits, 3) in operation for at least three years, 4) already denied help from the U.S. Small Business Administration, 5) certified with the City of Memphis Office of Business Diversity & Compliance. Call 901-636-9300 or 901-636-6210 or email loan administrator Jerry Brack at [email protected]

Memphis Economic Hardship Emergency Loan: Business must have: 1) made less than $1 million in annual revenue, 2) located inside city limits, 3) in operation for at least three years, 4) certified with the City of Memphis Office of Business Diversity & Compliance. Call 901-636-9300 or 901-636-6210 or email loan administrator Jerry Brack at [email protected]

For Restaurants: The Salvation Army of Memphis & the Mid-South is paying local restaurants to provide daily boxed meals. Local restaurant owners who want to participate should contact Eric Monroe at [email protected]
 

11. For Seniors

Medicare Stay-at-Home Healthcare: Medicare is covering remote doctors appointments. Visits can be conducted by phone or video and doctors will be allowed to prescribe medications. If you have Medicare and need a primary care doctor, Oak Street Health works exclusively with Medicare-only patients and is offering video and phone appointments. Call 901-321-1696.

Groceries: All Shelby County grocers and retailers now have safer shopping hours by mandate of Mayor Lee Harris. Check retailers’ websites or call specific store locations to confirm hours.

General Aid and Assistance: The Aging Commission of the Mid-South offers food and other assistance to those who qualify. Call 901-222-4111.

901RideChoice Transportation Assistance: Connects seniors to ride providers who can take riders to the doctor, grocery shopping, etc. Click the link or call 901-743-3901.
 

12. For Parents:

Food Assistance: See Food & Pharmacy above.

SCS Digital Resources:
  • Online Resources by Grade: SCS has an extensive list by grade. Click here.
  • SCS Student Learning Guide: Download here or pick one up. Location list is here.
  • SCS & Discovery Education: Partnership offers over 190,000 free activities and resources for K-12. Click here.
  • Reading Lessons for K-2 Students: ALLMemphis and partners are leading lessons every Mon, Tues, and Wed. for K-2 students via SCS's livestream C19TV. Kindergarten lessons air at 8:00 a.m., 1st grade at 9:00 a.m., and 2nd grade at 12 p.m. Click here for C19TV live. Additional lessons are available on ALL Memphis' Facebook and YouTube pages.
  • Creative Writing Contest: Open to all SCS 9-12 graders (in 2019-20 school year. Cash prizes. Click here for info
TV Learning: 
  • SCS TV Guide: Click here for SCS's full schedule of TV-based remote learning. Schedule provides time, channel, grade, instructor's name, and subject and skill to be taught. 
  • PBS: Local PBS television station WKNO 10.1 is providing in-home educational instruction. K-5 instruction will air weekdays at 12 p.m. and again at 4 p.m. Middle and high school sessions begin at 2 p.m. on alternating days.
Supplemental Learning:
  • Parent Plus: Families with young children may be eligible for learning assistance and other programs. Click here for more information and to apply.
  • Free Web Design Class: kids and teens can learn to design and manage their own website
Youth Mental Health: WiFi & Digital Device Assistance: SchoolSeed Foundation and SCS are launching a relief fund to provide WiFi access to low-income families without service and digital devices for students without existing in-home devices. Implementation has not begun but watch for updates here.
 

13. For Spanish-Speakers (para recursos en Español)

Prueba COVID-19: Los traductores de español están disponibles:
  • De lunes a viernes | 3360 S. Third Street (Monday through Friday)
  • Martes, miércoles y viernes | 5366 Mendenhall Mall (Tuesday, Wednesday, Friday)
  • Jueves at 3481 | Austin Peay Highway (Thursday)
Envíe un texto "test2020" al 91999 o llame al 901-842-3160 para programar una cita.

Spanish translators are available at Christ Community Health Services per the above schedule. Text "test2020" to 91999 or call 901-842-3160 for an appointment.


14. Stay Healthy, Stay Busy:

Few Tips for Staying Healthy Few Options to Keep Busy:
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